tbhili believes that gaming should always be fun, safe, and within your control. We are committed to providing every Filipino player with the tools, information, and support needed to enjoy the tbhili platform responsibly — because your well-being always comes first.
Six pillars of safe play that tbhili upholds for every player in the Philippines
At tbhili, we want every Filipino player to enjoy our platform the way it was meant to be enjoyed — as entertainment. Whether you're spinning the slots, watching the PBA live, or playing bingo with friends online, gambling should always be a fun activity, not a financial strategy or a way to escape problems.
We understand that for a small number of players, gambling can become problematic. That's why tbhili has built a comprehensive responsible gaming framework that gives you full control over your play — and provides a clear path to help if you ever need it. Our tools are available to all registered tbhili players at no cost, and our support team is trained to handle sensitive responsible gaming conversations with care and confidentiality.
Problem gambling — sometimes called gambling disorder — is a condition where a person is unable to control their gambling behaviour despite negative consequences to their finances, relationships, or mental health. It can affect anyone, regardless of age, income, or background. In the Philippines, the issue is taken seriously by PAGCOR, which mandates that all licensed operators like tbhili maintain active responsible gaming programs.
The good news is that problem gambling is treatable, and recognising the signs early makes a big difference. tbhili encourages all players to regularly check in with themselves and to use our responsible gaming tools proactively — not just when things feel out of control.
Access your account via the tbhili platform. All responsible gaming tools are available directly from your account settings dashboard.
Find the Responsible Gaming section in your account settings. Here you can set deposit limits, loss limits, session time reminders, and reality checks.
Choose the limits that work for your budget and lifestyle. Limit reductions take effect immediately. Limit increases require a 24-hour cooling-off period to protect you from impulsive decisions.
If you feel your gambling is becoming a problem, contact tbhili's 24/7 live chat support to request a self-exclusion period. Your account will be suspended immediately and you will not receive promotional communications during the exclusion period.
tbhili encourages players who need additional help to reach out to professional support organisations in the Philippines. Our support team can provide guidance on available resources.
Self-exclusion is one of the most powerful tools available to tbhili players who feel their gambling is becoming problematic. When you self-exclude, your tbhili account is immediately suspended for your chosen period:
During self-exclusion, you will not be able to log in, deposit, or receive any promotional communications from tbhili. To request self-exclusion, contact our 24/7 live chat support team.
If you answer "yes" to several of the following questions, we encourage you to use tbhili's responsible gaming tools or seek professional support.
Do you spend more money on gambling than you originally planned?
Do you gamble to try to win back money you have lost?
Have you borrowed money or sold belongings to fund gambling?
Do you feel restless or irritable when you try to cut down on gambling?
Has gambling caused problems with your family, friends, or work?
Do you think about gambling frequently, even when you're not playing?
Do you hide your gambling activity from people close to you?
If you recognise these signs in yourself or someone you know, please contact tbhili's 24/7 live chat support team immediately. Help is available.
All tools are free, available 24/7, and can be activated instantly from your tbhili account
tbhili operates under the PAGCOR (Philippine Amusement and Gaming Corporation) regulatory framework, which mandates that all licensed online gaming operators in the Philippines maintain active responsible gaming programs.
PAGCOR's responsible gaming initiatives include player protection policies, operator compliance requirements, and public awareness campaigns aimed at reducing problem gambling across the Philippines — from Manila and Makati to Cebu, Davao, and Quezon City.
tbhili fully supports and complies with all PAGCOR responsible gaming directives. Our internal responsible gaming team conducts regular reviews of player activity to identify and proactively reach out to players who may be showing signs of problem gambling.
For information about PAGCOR's responsible gaming programs and resources, Filipino players may contact PAGCOR directly through their official government channels.
Problem gambling doesn't only affect the person gambling — it affects the people around them too. If you are concerned about a family member or friend who may have a gambling problem, tbhili's support team can guide you on the steps you can take.
You can contact tbhili's 24/7 live chat support on behalf of a loved one to discuss options such as third-party exclusion requests. Our team handles all such conversations with complete confidentiality and sensitivity.
Signs that someone you care about may have a gambling problem include: unexplained financial difficulties, secretive behaviour around money or devices, mood swings related to wins and losses, neglecting responsibilities, and borrowing money without clear explanation.
You are not alone. tbhili's support team is here to help — for players and their loved ones alike. Reach us anytime via live chat.
tbhili is the Philippines' most trusted online casino and sports betting platform — and we want to keep it that way. Play over 1,200 games, bet on PBA, UFC, and boxing, and enjoy instant GCash payouts, all within a safe and PAGCOR-regulated environment. Set your limits, play within your means, and have fun. 21+ only.