tbhili Privacy Policy

tbhili ("we," "us," or "our") is committed to protecting the privacy and personal data of all players and visitors who use the tbhili platform. This Privacy Policy has been prepared in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its implementing rules and regulations, as well as applicable PAGCOR regulatory requirements.

This policy describes the types of personal information we collect from you when you register an account, make a deposit, place a bet, contact our support team, or otherwise interact with the tbhili platform. It also explains how we use that information, with whom we may share it, how long we retain it, and the rights you have in relation to your personal data.

Please read this Privacy Policy carefully. If you have any questions or concerns about how tbhili handles your personal data, you may contact our Data Protection Officer via the contact details provided in Section 13 of this policy.

tbhili collects personal data from you in the following categories:

• Registration Data: When you create a tbhili account, we collect your full legal name, date of birth, email address, Philippine mobile number, and chosen username and password.
• Identity Verification (KYC) Data: To comply with PAGCOR regulations and anti-money laundering requirements, we collect copies of government-issued identification documents (such as a Philippine passport, driver's licence, SSS card, UMID, or PhilSys national ID) and, where required, proof of address.
• Financial Data: We collect information about your deposits and withdrawals, including your GCash number, PayMaya account, BPI, BDO, or Metrobank account details, and Visa or Mastercard information. We do not store full card numbers; payment card data is processed by our PCI-DSS compliant payment partners.
• Transaction Data: We maintain records of all deposits, withdrawals, bets placed, games played, bonuses claimed, and account balance changes associated with your tbhili account.
• Technical Data: We automatically collect your IP address, device type, operating system, browser type and version, time zone, and session duration when you access the tbhili platform.
• Usage Data: We collect information about how you interact with the tbhili platform, including the games you play, the pages you visit, the features you use, and the duration of your sessions.
• Communications Data: We retain records of your communications with the tbhili support team, including live chat transcripts and email correspondence.
• Responsible Gaming Data: If you use tbhili's responsible gaming tools (such as deposit limits, loss limits, or self-exclusion), we record your preferences and the dates on which they were set or modified.

tbhili uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and manage your tbhili player account, including processing your registration, verifying your identity, and managing your account settings.
• Service Delivery: To provide you with access to tbhili's games, sports betting markets, promotions, and all other platform features.
• Payment Processing: To process your deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, Visa, Mastercard, and other supported payment methods.
• Regulatory Compliance: To comply with our obligations under PAGCOR regulations, the Data Privacy Act of 2012, and applicable anti-money laundering (AML) and counter-terrorism financing (CTF) laws.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeover, and other illegal or prohibited conduct on the tbhili platform.
• Responsible Gaming: To monitor your gaming activity for signs of problem gambling and to administer the responsible gaming tools you have activated on your account.
• Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance via our 24/7 live chat and email support channels.
• Platform Improvement: To analyse usage patterns, identify technical issues, and improve the performance, features, and user experience of the tbhili platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and news about tbhili, where you have consented to receive such communications. You may opt out at any time.

tbhili processes your personal data on the following legal bases under the Data Privacy Act of 2012 and applicable regulations:

• Contractual Necessity: Processing is necessary to perform the contract between you and tbhili (i.e., to provide you with the tbhili platform services you have registered for).
• Legal Obligation: Processing is necessary to comply with tbhili's legal obligations under PAGCOR regulations, AML/CTF laws, and other applicable Philippine legislation.
• Legitimate Interests: Processing is necessary for tbhili's legitimate interests in operating a secure, fair, and commercially viable gaming platform, provided those interests are not overridden by your data protection rights.
• Consent: For certain processing activities, such as sending marketing communications or placing non-essential cookies on your device, tbhili relies on your freely given, specific, and informed consent. You may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

tbhili does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment Service Providers: GCash, PayMaya, BPI, BDO, Metrobank, Visa, Mastercard, and other payment processors, solely for the purpose of processing your financial transactions.
• Identity Verification Providers: Third-party KYC and AML screening services that assist tbhili in verifying player identities and complying with regulatory requirements.
• Game Software Providers: Licensed game studios and software providers whose games are available on the tbhili platform may receive limited technical data necessary to deliver their games to you.
• Regulatory Authorities: PAGCOR and other competent Philippine regulatory or law enforcement authorities, where tbhili is legally required to disclose information.
• Professional Advisers: Legal, accounting, and auditing firms engaged by tbhili, subject to professional confidentiality obligations.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of tbhili's business, your personal data may be transferred to the acquiring entity, subject to equivalent data protection obligations.

All third parties with whom tbhili shares personal data are required to process that data in accordance with applicable data protection laws and tbhili's data processing agreements.

tbhili uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files placed on your device when you visit the tbhili website. We use the following categories of cookies:

• Strictly Necessary Cookies: Essential for the tbhili platform to function. These cookies enable core features such as account login, session management, and security. They cannot be disabled.
• Performance Cookies: Collect anonymised data about how players use the tbhili platform, such as which pages are visited most frequently and whether error messages are received. This data helps us improve platform performance.
• Functional Cookies: Remember your preferences, such as your preferred language, display settings, and responsible gaming tool configurations.
• Analytics Cookies: Used to analyse player behaviour and platform usage patterns to inform product development and marketing decisions.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the tbhili platform.

tbhili retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting requirements. The following retention periods apply:

• Account Data: Retained for the duration of your tbhili account and for a minimum of five years following account closure, in accordance with PAGCOR record-keeping requirements.
• KYC and Identity Documents: Retained for a minimum of five years from the date of verification, as required by applicable AML regulations.
• Transaction Records: Retained for a minimum of five years from the date of each transaction.
• Support Communications: Retained for two years from the date of the last communication, unless a longer period is required for dispute resolution or regulatory purposes.
• Marketing Consent Records: Retained for as long as you remain a tbhili player and for one year following account closure or withdrawal of consent.

When personal data is no longer required, tbhili will securely delete or anonymise it in accordance with our data destruction procedures.

Under the Data Privacy Act of 2012 (Republic Act No. 10173) and applicable regulations, you have the following rights in relation to your personal data held by tbhili:

• Right to Be Informed: You have the right to be informed about how tbhili collects and uses your personal data, as set out in this Privacy Policy.
• Right of Access: You have the right to request a copy of the personal data tbhili holds about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data tbhili holds about you. You may update certain account details directly through your tbhili account settings.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to tbhili's legal and regulatory retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on tbhili's legitimate interests, subject to applicable legal exceptions.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to request that it be transmitted to another data controller where technically feasible.
• Right to Withdraw Consent: Where tbhili processes your personal data on the basis of your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact tbhili's Data Protection Officer via live chat or by email at [email protected]. tbhili will respond to all data rights requests within 30 days of receipt. We may need to verify your identity before processing your request.

tbhili takes the security of your personal and financial data seriously. We implement a range of technical and organisational security measures to protect your data against unauthorised access, disclosure, alteration, or destruction, including:

• SSL/TLS Encryption: All data transmitted between your device and the tbhili platform is encrypted using industry-standard SSL/TLS protocols.
• Secure Payment Processing: Financial transactions are processed through PCI-DSS compliant payment gateways. tbhili does not store full payment card numbers on its servers.
• Access Controls: Access to personal data within tbhili is restricted to authorised personnel on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations.
• Two-Factor Authentication: tbhili offers optional two-factor authentication (2FA) for player accounts to provide an additional layer of login security.
• Regular Security Audits: tbhili conducts regular security assessments and penetration testing to identify and remediate vulnerabilities in the platform.

While tbhili implements robust security measures, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, tbhili will notify you and the relevant regulatory authorities in accordance with applicable law.

The tbhili platform is strictly intended for adults aged 21 years and above, in accordance with the minimum legal age for casino-style gambling in the Philippines under PAGCOR regulations. tbhili does not knowingly collect personal data from individuals under the age of 21.

If tbhili becomes aware that personal data has been collected from a person under the age of 21, the relevant account will be suspended immediately, all associated data will be deleted, and any deposits will be refunded where possible. If you believe that a minor has registered a tbhili account, please contact our support team immediately via live chat.

The tbhili platform may contain links to third-party websites or services, such as payment provider portals or game studio websites. This Privacy Policy applies solely to the tbhili platform and does not cover the data practices of any third-party websites. tbhili is not responsible for the privacy practices or content of third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

tbhili reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When material changes are made, tbhili will notify registered players via email or via a prominent notice on the platform at least seven days before the changes take effect.

The date of the most recent revision to this Privacy Policy is displayed at the top of this page. Your continued use of the tbhili platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. We recommend reviewing this page periodically.

If you have any questions, concerns, or requests relating to this Privacy Policy or tbhili's data practices, please contact our Data Protection Officer:

• Live Chat: Available 24/7 via the tbhili platform – the fastest way to reach our Filipino-speaking support team.
• Email: [email protected]

For complaints regarding tbhili's handling of your personal data that have not been resolved to your satisfaction, you may contact the National Privacy Commission (NPC) of the Philippines.